Match the email to a recent order.
Match the email to a recent order.
Read the carrier status and the promise date.
Reissue, refund the fee, or hold the parcel.
Send the transcript to the queue.
Test a draft against last month's transcripts before it answers anyone.
Ship a change to one queue, watch it a day, then widen it.
Every version is kept, so you can show which answer shipped when.